Frequently Asked Questions

I downloaded my record, how do I listen?

We recommend the use of 7zip for extracting mp3 files.

I had a problem downloading my files from a mobile / tablet device.

Many mobile devices and tablets do not allow the ability to save or extract zip files and save to a local media library. We support all modern web based browsers and recommend downloading to your computer and then transfering to your mobile or tablet device. If you need your code reset, don't hesitate to contact our support team.